Tuesday, December 3, 2019

When You Don't Mind the Store, Along Comes a Chargeback

When you don't mind the store things can get away from you...and it will cost you.

 Specifically, It relates to NOT responding in a timely manner to an email from PayPal regarding an item not received by a customer. 

I read the email when it arrived claiming that the buyer did not receive their merchandise and I promptly checked the solds in my eBay account.  The item that was supposedly purchased was still live in my eBay store and there was no record of a sale in my eBay solds.

Previous to this, about 2 months ago, the same customer emails me and asked if I received payment for the item.  I replied that I did not see a payment documented in PayPal but when it does show in Paypal I will promptly ship the item.

Fast forward to last week and the email from PayPal regarding item not received. I read it and made a mental note to call PayPal and dispute by the date stated by PayPal.  Thanksgiving week was busy with family, shopping and eating. 

I let the deadline pass without responding and now my PayPal account was debited the amount of the purchase PLUS a chargeback fee of $20.  This is the first time I have ever heard of a chargeback fee.   After googling what all involves a chargeback fee, here is what I found.

When a customer files a chargeback with their credit card issuer, it means that they’re disputing a charge and asking the card issuer for a refund.
A customer might file a chargeback because they:
  • Didn’t receive their item.
  • Received a damaged or defective item.
  • Don’t recognize a credit card charge.
  • Were charged more than once for something.
  • Didn’t authorize a payment.
If you receive a chargeback, we’ll let you know. If you don’t agree that the chargeback is valid, you can help us dispute it by providing information about the transaction in the Resolution Center. It typically takes 30 days for us to dispute the chargeback, and it may take your buyer's card company up to 75 days to resolve a chargeback and come to a final decision.
A chargeback isn’t the same as a PayPal claim. The chargeback process is initiated outside of PayPal, between the card issuer and their cardholder. In a dispute over a chargeback, the decision is ultimately made by the card issuer and we don't decide the outcome.

One can surmise that the customer paid with a credit card and assumed the purchase was complete.  On my side, I  never received payment and item was not shipped. Due to my lack of attention to the matter, I lost money.  I will be visiting the PayPal Resolution site and try to do my best to fix this on my end. 
Lesson learned. 

Sunday, November 17, 2019

Got the Clutter Under Control

Sometimes the corner of my garage gets away from me.  Things are just thrown in the corner, tossed on the table and shoved aside for more stuff to be added to the heap.

 Then I get the gardening bug and start rescuing half dead plants  that are on mark down from Lowes and repotting them to save them.  I can probably stop that for now, I have enough potted plants to take care of.

I can keep it under control for a few months, then it gets away from me.  Summer and early Fall are when the chaos is at its worse.  The heat and humidity make it unbearable to stay in the garage for any longer than necessary.

But even after a while, I can't take it anymore.  I start rearranging the shipping boxes and shipping tape.  Put stuff into piles that need to be listed, and more importantly, actually LIST stuff.

I contain the pool noodles ( I use them for packaging breakables) put the gardening leftover fertilizers and potting soil into a see-through bin with a lid, so I can have a better idea of what's on hand for next year. 

The floors are swept, the work tables are wiped off and the grandkid's toys are put away, at least for now.

There is order in my corner of the garage, at least for now.  It sure feels good.                                                                        

Tuesday, November 12, 2019

What Sold on eBay Nov 4th - Nov 11th, 2019

Eh.  The numbers tell the story.  Sales are slow on eBay. But I  am grateful for the sales that I do have.  I follow a PodCast "Scavenger Life" and they present a logical discussion on all things eBay.  They typically have 8500 items listed and their sales are extremely slow too. 

All we can do is keep listing!

Items in Store 734
Items Sold: 10
Gross Sales: $214.18
Cost of Items Sold: $6.50

Highest Price Sold: $35.00 Flat rim Fire King Soup Bowl  
Average Price Sold: $21
Returns: None  
Money Spent on New Inventory This Week: $8 at GoodWill   
Number of items listed this week: 24




COST $0.40




That is most of my sales for last week.

How was your week?

Sunday, November 10, 2019

Weekly Goals for eBay Nov 11 - Nov 17th, 2019

1.  List at least 50 items on eBay.   Pretty much my standard weekly goal.  

2.  Exercise.   We walk most mornings after we walk the kids to the bus stop.

3.  Set up an eBay Workspace.    When my daughter and her family lived with us temporarily this summer, I move my workspace into our bedroom.   Over the next couple of weeks, I will move back into the spare room.  

4.  Set an Earnings Goal this Week.    $300.00 gross  per week  for 2019

I reviewed my previous goals that I intermittently posted since 2012.  They were all basically the same, List, Exercise, Organize, and Earnings. 

Some weeks were more successful than others, but there were life events that got in the way that I let derail my success.  There was a lack of consistency that were triggered by these life events, and I would react by closing down my eBay business. 

It has been almost a year this time around on eBay, and the goal is to stay actively involved in growing eBay sales.  Kinda like a 5-year plan, that is updated yearly.  

What can I accomplish in 5 years?   That plan will be revealed in Jan 2020.  (Currently pondering this plan ) 

What are your eBay goals for the longterm? 

Friday, November 8, 2019

Quick Trip to a Thrift Store Today

This morning was breakfast with my animal shelter friends.  Several years ago, I was very active at our local animal shelter, started a non-profit to raise money to benefit the shelter animals, and volunteered at many events and at the shelter.

Things changed, I had to have both knees replaced, and that!!  No more walking the big pit bulls lol.  It was a great experience and the friends I made during that time are priceless. It's great that we still can get together and catch up.

After breakfast, I passed by a local thrift store that benefits a church school in the same town.  I visit this thrift about once a month, give or take.  Like most thrifts, they have a lot of clothes, but I typically go for odds and ends, kitchenware, pottery, things that catch my eye. 

Do you have a favorite thrift store you always check out? 

Thursday, November 7, 2019

My Listing Was Removed: Embargoed Goods Policy

Oops.   One of my listings was removed recently due to the Embargoed Goods Policy.  I guess I wasn't surprised as the item was a hand made doll from Cuba.

I found a bag of what appeared to be handmade dolls at the thrift store for $4.94.  They looked interesting and I did see where two of them had Cuba on the base of the dolls.  It was 40% off day so the bag was around $3.00.

I listed all three dolls and over time two of them sold.  One went via global shipping to Italy and one went stateside.  The third one had a couple of watchers and I figured it would sell soon enough.

Then I got the official e-mail from eBay:

Your eBay listing has been removed: Embargoed goods policy
Hello happi_girl_thrift,
Some of your listings haven’t followed our Embargoed goods policy. We understand that you may not have been aware of this policy or that this may have been an oversight. So, in this email, we're including some policy information to help you with your future listings. We also had to take the following actions:
- Listings that didn't follow eBay guidelines have been removed. A list of removed item(s) is available further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).

  • Sellers can’t list embargoed goods or pre-embargoed goods from these countries or regions:
    • Cuba
    • Crimea region of Ukraine (as defined under applicable sanctions)
    • Democratic People’s Republic of Korea (North Korea)
    • Iran
    • Syria

The listing was pulled and now I have this cute and unique doll from Cuba.  I may keep it, or I may try to sell it on another platform.  But, I will check their policies carefully before listing

. Isn't she cute?

Have you ever had a listing removed by eBay?

Monday, November 4, 2019

What Sold on eBay This Week 10/28 -11/3 2019

This week was a better week!  Wouldn't it be nice if every week like this week?   My biggest sale is a coffee cup that sold for $450.00!  I found this mug at a thrift store earlier this year for next to nothing.  I was not able to look it up on my phone, the reception was lousy at the thrift store.  But I had a gut feeling it had some value.   Always go with your gut. 

Thrift Store 3/19 $0.50 Sold for $450.00 best offer
  It would always be wonderful if items sold as soon as you listed them. Sometimes it happens and the item will sell in a couple of days, and then again things will stay listed what seems like forever.

Be patient, and know and trust your gut. Sometimes it seems like nothing will sell and you lose all confidence in your thrifting ability. Don't worry, you still got it. Thrift, list it and forget it.

Total Items in Store 725
Items Sold: 13
Gross Sales: $675.02
Cost of Items Sold: $12.50

Highest Price Sold: $450.00  Wedgewood Eric Ravilious1937 Blue Alphabet ABC Mug 

Average Price Sold: $51.92

Returns: One (Semi Resolved)  Global Shipping Item Ceramic Napkin Rings (One was chipped)

UPDATE:  I asked the customer to initiate the return process, he, in turn, asked for a partial refund.  I explained that eBay would mediate the return and he would get a refund.  He was not happy with that, I guess he wanted a refund and to keep the napkin rings.  In reality, that is what would happen.  Oh well.  I will watch my feedback and if he dings me, I can show eBay that I asked him to return the item but he more or less refused and they can correct any negative feedback. 

I called eBay and they told me to tell the customer to request a return and that they would mediate it.  Typically when you ship an item via Global shipping and the item arrives at the eBay global shipping warehouse at  Erlanger, Kentucky without damage, the seller is off the hook for any returns. 

Money Spent on New Inventory This Week: $20.00 at Thrift Store in Orlando  (most items are listed and a stein that sold for $21.00 covered the purchase at the Thrift Store. 

Number of items listed this week: 29

Here are a few more items that sold this week:

Listed 1/19 From a large bag of Christmas Ornaments $2.99
$0.25 each








This week I plan to keep on listing.  I set a goal for 50 items a week, I don't always reach that goal, sometimes life gets in the way and I just do the best I can.
How was your week?  Did you do any thrifting?